Troubleshooting
We analyse stalled projects and support both vendors and users in resolving issues and improving outcomes.
ACTLytics analytics health check
Better usage, greater results
When your analytics software doesn’t deliver what was promised
Your state-of-the-art software is not meeting expectations. Results fall short, analyses take too much time, and users revert to Excel. The software no longer aligns with the organisation, and outputs are perceived as unreliable.
Discussions with the software vendor lead to a deadlock.
According to them, the issue lies with processes, users, or past decisions. And changes are limited or no longer possible.
You are left with questions. What can you realistically expect? And more importantly: how do you move forward together, without escalation or starting over with a new vendor?
An objective perspective
With the ACTLytics APK, we provide clarity. We independently assess both the software and how it is used, acting as the link between you and the vendor.
Our consultants combine experience with complex organisations and deep knowledge of analytics platforms. We understand what is technically possible, what can be configured, and where the boundaries lie.
From insight to action
We analyse the situation objectively and constructively and provide concrete, actionable recommendations for improvement. In both the software and its use.
This gives you a clear picture of where you stand, which choices are realistic, and how to move forward with confidence.
Communication makes the difference
Often, both parties believe they understand each other. Until it turns out they don’t. ACTLytics translates business needs into technical reality, and vice versa.
Our change manager acts as the connecting link between both parties, removing misunderstandings and creating momentum.
Our offer
Second Opinion
We assess the software solution when you question its value. We provide an objective, substantive evaluation. You decide on the next steps.
Mediation
Found yourself in a conflict? Resolve it together, with ACTLytics acting as an independent mediator.
01.
Assessment
What exactly is the issue? Where do you see the bottlenecks? In one or two working sessions, we map everything out in a comprehensive briefing.
02.
Introduction
You introduce us to the software vendor. We conduct a thorough assessment there as well.
03.
Advisory
We provide recommendations for changes to the software configuration as well as improvements in usage and related business processes. We define the objectives you want to achieve and describe the impact of your choices. We engage all relevant stakeholders and define achievable milestones and a clearly measurable end goal supported by all parties.
04.
Guidance
We support you in making decisions and taking the first steps. We create and communicate the vision and improvement plan, and then start with the quick wins based on an Impact–Effort analysis.
05.
Evaluation
We schedule a session with you and all stakeholders to conclude the process and reflect on the outcomes.
Schedule a free consultation
Discover how it can improve your workflow